insights & highlights

February, 2026

Rebranding Academic Heritage for the 21st Century

If you were lucky enough to study beyond high school, why did you choose the higher education institution that you studied at? Was it close to home? Was it affordable? Did the graduates have an excellent reputation in the industry you hoped to enter? Was it in one of the top spots on the QA World University Rankings?
November, 2025

Consumers aren’t generic profiles in a brand presentation – they’re real people.

I learned about the importance of genuinely immersing myself in the world of consumers when I worked at my dad’s general dealer store near the train station in King Williams Town (now Qonce) in the 1980’s. I’d watch it all from behind the counter – what people looked for, how people shopped, how they spoke about products – and learn.